Riding the customer service merry-go-round

Tom Davis, where were you when the big mega-cable folks first came to Spokane in the 1970s?

Oh, I forgot, you just told me you were staking your territory out here on the West Plains where your tech support is within driving distance. Or on the phone where locals work to solve the problem, and if not, you dispatch someone who can.

If you think you’ve heard this story before about issues pertaining to Comcast, my cable and Internet provider, you have not. In my estimation they do an excellent and amazing job delivering the products.

However, on the rare, rare, rare times when the cable or Inter...