Articles written by don c. brunell


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  • Busting the Maze of Phone Prompts is Good Customer Service

    Don C. Brunell|Updated Mar 2, 2023

    There is no substitute for person-to-person connections—people talking with, listening to, and understanding one another. It is called “customer service” and it is the best way to resolve problems and retain customers. Those employed and embedded in business are more likely to be located on-site, frequently see fellow workers and suppliers, better understand the products and services, and are part of local communities. So, whatever happened to people answering phones and d...

  • People Depend More on Local Pharmacies for Medical Information

    Don C. Brunell|Updated Feb 23, 2023

    While the coronavirus clobbered many businesses, pharmacies were not among them. In fact, since the World Health Organization (WHO) declared COVID-19, a pandemic, local pharmacists have become vital cogs in dispensing crucial medical advice. Pharmacies adapted their businesses quickly after the pandemic outbreak three years ago. According to the December’s issue of Pharmacy Times, drug stores increased their accessibility to curbside service, traditional drive-through windows,...

  • Colville Healthy Forests Project Is Model for Federal Legislation

    Don C. Brunell|Updated Feb 16, 2023

    Who says Congress is so gridlocked that nothing is accomplished? Consider what happened last December when the U.S. Senate unanimously passed legislation streamlining regulations for projects reducing wildfire risk, restoring healthy forests, and removing diseased and dead trees. The Senate passed the “Root and Stem Project Authorization Act.” It is co-sponsored by Steve Daines (R-MT) and Diane Feinstein (D-CA) who often disagree on key issues. Feinstein is a former San Fra...

  • Time to halt benefits scam

    Don C. Brunell|Updated Feb 9, 2023

    Three years after crooks stole billions in unemployment insurance funds, federal and state officials are scrambling to retrieve the money which was directed to the jobless and plug leaks in their systems. According to a recent Wall Street Journal editorial, the General Accounting Office estimates taxpayers underwrote $60 billion in fraudulent payments from an “unprecedented infusion of federal Covid-19 relief funds into UI programs during the pandemic.” It gave villains and...

  • European Data Centers Looking to Capture Heat

    Don C. Brunell|Updated Jan 12, 2023

    Coupled with the rapid growth of data centers we rely upon for internet service and information storage is an increased demand for electricity to power millions of computers and cool the mammoth buildings in which they operate. Data center computers are integral to our everyday life and store everything from cooking recipes to complex engineering blueprints. They are heavy power users consuming 10 to 50 times the energy per floor space of a typical commercial office. Energy in...

  • Energy: All-of-the-above needed

    Don C. Brunell, Contributor|Updated Dec 29, 2022

    Looking ahead to 2023 one of the most significant shifts America needs is to return to an “All of the Above” strategy which expands our energy options rather than further restricting them. That strategy was incorporated in the 2005 Energy Policy Act signed into law by President George W. Bush. It was inclusive and focused on incremental improvements coupled with innovation. However, in the last couple of years, our political leaders have hastily and unwisely narrowed fuel opt...

  • People Returning to Stores

    Don C. Brunell|Updated Dec 1, 2022

    The good news is, despite higher prices, inflation and safety concerns, more Christmas shoppers are browsing on-line but making in-store purchases. The National Retail Federation (NRF) reported this year an estimated 166.3 million people visited stores from Thanksgiving Day through Cyber Monday----an 8 million increase from last year. It is the highest estimate since NRF began tracking this data in 2017. The good news extends to on-line sales. E-commerce retail revenues this...

  • Recovery hinges on return to work

    Don C. Brunell|Updated Oct 27, 2022

    To “Build Back America” key workers must return to jobsites. It is not good enough for President Biden to lean back on low unemployment numbers claiming success when employers cannot find workers. Inflation is a huge deterrent. It has been running at over 8 percent. Last April, the New York Post reported: “White-hot inflation has forced the average American household to cough up an extra $460 per month, as surging prices for food and fuel put family budgets across the nation u...

  • Firewood is new European gold

    Don C. Brunell|Updated Oct 6, 2022

    With Russian President Vladimur Putin cutting off natural gas supplies, Northern Europeans are scrambling and reverting to firewood to heat their homes, boil water and cook. It is rapidly becoming a hedge against skyrocketing energy prices and uncertain fuel supplies. Cuts in shipments of Russian natural gas, used to power electricity grids and heat homes is the biggest factor driving rates higher. Suddenly, Europeans are facing firewood scarcities and bulging orders for wood...

  • Herculean Effort Needed to Free Seattle of Drugs and Crime

    Don C. Brunell, Contributor|Updated Sep 15, 2022

    Over the years, Seattle leaders faced “Herculean” challenges yet found the will, resources, and determination to come together and tackle them. Today’s conundrum is to overcome the city’s growing wave of crime and illicit drug trafficking. Seattle Times columnist Danny Westneat summarized the predicament best. “During a time that, one hoped, was going to mark some summer recovery from the social dislocations of the pandemic, Seattle is instead continuing to slide backward-...

  • Private Sector Innovators Can Increase Fresh Water Supplies

    Don C. Brunell, Contributor|Updated Sep 2, 2022

    In Washington, this year we’re fortunate to have escaped the historic droughts plaguing other parts of the world. The Columbia River basin water system has been at normal levels which is good for our agriculture, hydropower generation, barging, local water supplies, and fish and wildlife. However, 20 years ago we faced the same severe drought that is afflicting the world’s major river drainages including the Colorado, Rhine, and Yangtze. That water scarcity is forcing factorie...

  • Drained Snake River Reservoirs Would Resemble Parched Rhine Riverbeds

    Don C. Brunell|Updated Aug 18, 2022

    If you want a glimpse of parched river bottoms behind “would be breached” lower Snake River dams, look at recent photos of European rivers and lakes. On parts of picturesque Rhine River there is often more dry land than flowing water. Europe is in the clutches of another drought—the second since 2018. It is so severe that countries across the continent are imposing water restrictions. There are massive fish kills and desiccated croplands. Shipping is endangered on the Rhine...

  • Restoring America's semiconductor edge

    Don C. Brunell, Contributor|Updated Jul 28, 2022

    Surprisingly, recent U.S. Presidents and congressional Democrats and Republicans agree America’s economic and national security hinge upon tiny, yet powerful semiconductors. Semiconductor computer chips are the brains of modern electronics that operate our laptop computers, vehicles, and smart phones. They permeate every sector of our lives from farming and manufacturing to health care and public safety. They are embedded in our most advanced military equipment and weapons. So...

  • Lower Snake River dams' power hard to replace

    Don C. Brunell|Updated Jun 16, 2022

    Gov. Jay Inslee and Sen. Patty Murray, both Democrats, issued a draft report which estimates that breaching the four lower Snake River dams and replacing their electricity and other benefits would cost between $10 and $27 billion. Meanwhile, the lone Idaho Republican, Congressman Mike Simpson, supporting dam removal---impoundments located in a neighboring state--is willing to pony up $33 billion tax dollars. That’s a lot of taxpayer money even today when President Biden and C...

  • Laminated wood products can reduce wildfire risks

    Don C. Brunell, Contributor|Updated May 5, 2022

    Wood buildings are making a comeback in the Pacific Northwest thanks to new laminated timber products. Even very large buildings are now constructed with laminated beams and are successfully competing with steel and concrete building materials. For example, the University of British Columbia, Vancouver, is home to one of the world’s tallest “cross laminated timber” buildings. Brock Commons, a student residence, is 174 feet high. The 18-story dorm houses more than 400 students....

  • Seattle World's Fair highlighted electric transportation

    Don C. Brunell, Contributor|Updated Apr 28, 2022

    Seattle’s 1962 World’s Fair was awe-inspiring. It previewed developments that would improve our daily lives in the next millennium. While “Century 21” memories have faded, three of its landmarks remain as reminders of the innovations it inspired: The Seattle Center, the Space Needle, and the monorail. One thing many remember is “The Bubble-ator,” a glass ball-shaped elevator in the coliseum (now Climate Pledge Arena) which gradually climbed to the middle of a contoured map of...

  • Look north to increase gas supplies

    Don C. Brunell, Contributor|Updated Apr 21, 2022

    The news that President Biden plans to resume leasing of federal land for oil exploration maybe good five years from now, but that action alone won’t bring down record gas prices at the pump in the months ahead. According to American Automobile Association (AAA), the national average for a gallon of regular gasoline was $4.07 on Good Friday (April 15); down from $4.31 a gallon a month ago. That’s still 70 percent higher than when he took office. The Interior Department ann...

  • Ukraine needs flower power

    Don C. Brunell|Updated Apr 14, 2022

    Sunflowers are to Ukraine what tulips are to western Washington. During the blooming season, both are spectacular and represent the best in the people who cultivate and visit those fields. In late 1945, Princess Juliana of the Netherlands presented the Canadian government with 100,000 tulip bulbs as a gift for providing Holland’s royal family exile during World War II. Since then, the tulip became known as a “Peace Flower” in North America. Her pilgrimage inspired Dutch tulip...

  • Price of gas fuels work from safety of home

    Don C. Brunell|Updated Apr 8, 2022

    With COVID-19 vaccines widely dispensed and masking requirements mostly lifted, will “work from home” end? Will workers return to downtown offices at pre-pandemic levels? Probably Not! One big reason it is expensive to drive and the waste of time and fuel idling in traffic jams. Another is safety. Gas prices continue to skyrocket. Last year, the average cost at the pump was $2.62 per gallon. By the end of March, Seattle’s gasoline increased to $4.88 per gallon, according to Ga...

  • Bolster defenses in Alaska

    DON C. BRUNELL, Contributor|Updated Mar 24, 2022

    Return Alaska to Russia? A month ago, such lunacy wasn’t news worthy, but after Russia shockingly invaded Ukraine, anything is possible. The assault on Ukraine has been massive and brutal. Civilians continue to be targeted and thousands have been killed. Apartment complexes, stores, and nuclear power plants are being bombed and hospitals, orphanages and children’s theaters are being shelled. Just as worrisome is Vladimir Putin threatens to use nuclear weapons. The game changer...

  • American LNG can replace more Russian gas

    Don C. Brunell, Contributor|Updated Mar 17, 2022

    There is an old saying: Don’t let the “perfect” be the “enemy” of the good! That is important to remember as we work our way out of the energy crisis exacerbated by Russia’s invasion of Ukraine. While the Russians are razing the country and killing thousands of innocent people, many world leaders are slapping Moscow with heavy economic sanctions. Embargoing Russian oil and natural gas are examples. With the prohibition of Russian oil imports, there is a crude shortage in...

  • Time to rethink forest management strategies

    Don C. Brunell, Contributor|Updated Mar 3, 2022

    Washington’s Board of Natural Resources is considering banning timber harvesting on state lands. That is extremely unwise. Instead, the Board must insure its healthy forest policies incorporate all management tools including planting, thinning and logging. The board, established in 1957, sets policies to manage Washington’s 5.6 million acres granted by Congress in 1889. More than 3 million acres were designated as trust lands to support various public institutions of whi...

  • Ireland: Clean, greener and reopening

    Don C. Brunell|Updated Feb 24, 2022

    When St. Patrick’s Day rolls around March 17, the Irish have lots to celebrate. Ireland is still clean and green. Now, it is spending $15 million to bring visitors back. Irish tourism officials are targeting 35 million people living in the U.S. with Irish heritage. They are key to generating $3 billion in pre-coronavirus yearly revenue. Ireland is an island nation roughly one-third the size of Washington state with 5 million people. It is no longer an agrarian country. T...

  • Drop Assault on Natural Gas

    Don C. Brunell, Contributor|Updated Feb 10, 2022

    Last year, Gov. Jay Inslee attempted an end run around the legislature by banning natural gas in new homes and commercial buildings via the state’s building codes. It was a bad idea. Now, some fellow Democrats who control the legislature are working on legislation trying to do the same—also a bad idea. Inslee’s proposed regulations forbid the use of fossil fuels for heating and hot water in new structures. Prohibiting natural gas is expensive for home and building owner...

  • Broaden Scope of Snake River Salmon Review

    Don C. Brunell, Contributor|Updated Feb 3, 2022

    Washington Sen. Patty Murray and Gov. Jay Inslee announced in October, they’ll listen to diverse viewpoints with open minds to recover salmon and potentially breach the four Lower Snake River dams. Their focus on restoring Snake River salmon and steelhead runs is too limited. It needs to be expanded to cover the entire Snake River drainage. Currently, the four lower dams---all in Washington---are targeted to determine if they should be torn down to improve ocean-going fish r...

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